Online Reputation Management
Reputation tools and reporting
Do you know what your clients’ local customers and communities are saying about them—and how you can use this feedback to improve your client’s business? Are your clients responding to reviews in a timely fashion? Are your clients equipped to handle this for 10s, 100s, or 1,000s of locations?
With ConvergenSEE’s unique suite of Reputation Management tools, you will be able to:
- Manage your clients’ brand at the local level
- Enhance consumer trust in your clients
- Influence consumer purchase decisions in favor of your clients
- Improve customer service response times for your clients
- Encourage new customer reviews to your clients’ online listings
Features of the platform include:
- A single online interface to monitor and manage all reviews across major review websites and apps including: GBP/Google, Facebook, Foursquare, Trip Advisor, YP.com, YP.ca, SuperPages
- A broad range of review response options including Custom, Pre-Written/Templated, or Automated Review Responses
- Unlimited users
- Automated review and support email notifications
- Review Report Cards, Sentiment Analysis, and a variety of other insightful reporting tools
Benefits
The benefits to your clients of proper Reputation Management through ConvergenSEE include:
- Increased customer satisfaction
- Increased local search rank
- Improved insight into local business operations and customer service levels
- Single source of truth for review monitoring and review responses
- Robust review insights, sentiment analysis, and reporting
- Reduced staff involvement and labor costs