ConvergenSEE is LSA Certified!

The ConvergenSEE team is proud to announce that we are now LSA Certified as a Martech provider. Full details on the certification can be found here. This is truly exciting news for us, and we want to take a second to tell you why it matters.What is the LSA?The LSA (Local Search Association) is a not-for-profit trade association that has been an industry governing body for over 40 years. The LSA s...

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How to Ask for a Review

By: Patrick Hagarty On April 12, 2018, Google updated its review guidelines. This update is regarding review solicitation: Google no longer allows what in the industry is known as “review-gating”—the practice of discouraging negative reviews. To explain how review-gating works, picture a brand’s webpage with a form-fill asking you about your customer experience. If you provide positiv...

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The Power of a Response

By Patrick HagartyThere was a time when complaining about poor service/products meant customers had to speak one-on-one with a manager. But with the proliferation of online business listings on sites like Yelp, TripAdvisor, Google Maps, etc., it’s becoming easier and easier for customers to share their experiences directly and publicly. This leaves businesses struggling to control their online r...

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Don’t Leave Your Customers Confused!

For most businesses, December could be (and should be) the busiest time of the year. With the bustling Holiday Season, it’s common for local businesses to introduce special hours to maximize sales. But what’s the most effective way for businesses to publish their special hours, to the thousands of shoppers out there?First, the business needs to be listed on popular search engines. These are si...

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Importance of publishers helping the SMB compete in the digital world

Importance of publishers helping the SMB compete in the digital world Patrick Hagarty & Haley Luttrell Publishers were and continue to be the trusted resource for the small business owner. In the past, SMBs felt confident that if they put an ad in a media outlet – whether it was a phone book or newspaper – they would be found.  Well, as Bob Dylan once said, the times they are a-changin'...

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